FAQ (Frequently Asked Questions)

Your Questions Answered

Is your guarantee for real?:

Yes, its for real! We offer quality products and a quality service. We are simply putting our money where our mouth is.

Can I mail you my order?:

Yes, the easiest way is to fill out an order as normal and select the "convert to manual order" option at the payment stage of the checkout. We will then send you an invoice for payment. You may also telephone your order - call 01482 327019.

Will I get a receipt?:

Yes. Receipts or Order Confirmations are sent to you automatically via your email address. You are still able to purchase from us if you don’t have an e-mail address as we will print your receipt and ship with the goods.

What if I need a VAT receipt?:

Vat receipts or invoices are provided as standard.

What if I don’t receive my goods?:

Don't Panic!

Please email us at sales@sacsupercast.co.uk

We will either be able to track the order or advise accordingly. Parcel losses, delays or mistakes are rare but do happen from time to time but in ALL cases, we have been able to address the issue to the customers satisfaction.

Please bear in mind that parcels sent via Royal Mail first class can in rare cases take a week or more to arrive.

I am a business, charity, school etc - can you take a Pro-Forma order ?

Please fill out an order as normal and select the "convert to manual order" option at the payment stage of the checkout. We will then send you a vat invoice or pro forma for payment.

What if I need my order by a certain date? :

Simply let us know either by emailing us or by entering the deadline in the delivery notes during checkout. Most orders are despatched with 24 hours and delivered within 2-5 days excluding weekends but if you have a specific deadline or want to check stock, please ask by calling 01482 327019.

When is my credit card debited?:

Your card will be debited when your goods are despatched. When you place your order, only a preliminary authorisation takes place.

Until we physically send goods to you, no money is taken from your card.

What cards do you accept?:

Paying online is simple, we accept Mastercard, Visa, Switch/Maestro, Delta, Solo, Electron. We authorise all credit card orders in 'real-time' and an email confirmation will be sent to you detailing your order.

Can you deliver to BFPO addresses?:

Yes, but please select standard delivery. We are unable to express deliver to BFPO addresses as London will forward your parcel. We have no control over delivery times once BFPO London has received the parcel.

What if I want to return an item?:

The method for returns will vary depending on the item(s) that you would like to return and their weight and/or value. We try to make it as easy as possible for you and put you to the least inconvenience possible. If you would like to return an item, please call us on 01482 327019 and we will organise with you the easiest method of collection or return to best fit in with you.

Do you have a catalogue you can send me?:

Sorry, no. We used to produce a catalogue but our website can sometimes change several times a day with new products, obsolete products, price changes and so on. We found that the printed catalogue was out of date before it came off the printing press so we have decided to focus our efforts on our website. The best way to keep up to date with new products and discounts etc is to receive our newsletter via email.

Is my transaction secure?

Every on-line transaction made within SACSupercast is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server.

You are far safer using your credit card within SACSupercast than you are in a restaurant in your local high street.

We take the issue of security very seriously and have taken every step possible to protect you.

What if I have problems ordering?

There are several reason why you may encounter problems whilst ordering such as using an old browser that doesn't support SSL encryption, browsing from behind a corporate firewall that will not allow secure connections etc. In the event you are encountering any difficulty, please email us at sales@sacsupercast.co.uk, with a contact telephone number, and we will be happy to place the order manually for you. Or telephone 01482 327019.

What happens if my card authorisation fails?

If the authorisation fails, the most likely explanation is that a digit is missing from the card number you entered or mistakes with issue numbers often cause authorisation to fail. You get 3 attempts but in the event authorisation still isn’t accepted, we will still receive your order and in most cases, we are able to obtain authorisation by re-entering your payment information through the secure administration server.

What risks are involved in buying online?

All personal data, including your card number is transmitted over secure connections, meaning that no-one can 'eavesdrop' and capture your details. In addition to this, your card details are not viewable by us at all, they are simply transmitted over the bank's private network for authorisation.

Our staff do not see your card details during this process, nor can they retrieve them.

How do I know your website is secure?

The easiest and quickest way of checking if you are on a secure page is to check that you have a closed padlock symbol at the bottom right hand side and the http:// part of the web address has an ‘S’ and displays as https:// Your browser settings may also tell you when you move between secure and non secure areas of the internet.

What do you do with my details?:

Credit Card Information: This information is encrypted. No one has access to this information.

Address Details: Are stored against the order but we do not send direct mail, nor do we sell or share this data with any 3rd party.

Email address: We do operate an “opt in” e-mail newsletter to provide you with discounts, news and offers but you have to request this and agree to receive the email. Again, we do not share or sell your email address with any 3rd party.